Frequently Asked Questions


Thank you for your interest in The Refined K9! We look forward to working with you and your pup! 

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What is a consultation?

A Consultation, via video chat; will give the trainer time to sit down with you and your dog and discuss your goals and expectations during training. We can determine a training program designed to fit your individual dogs' needs. This is also time for you to give us a history of your dog: what their normal daily schedule is, what commands he/she already knows, and if there are any behavioral issues that need to be addressed.  We can set up a plan together, and figure out what program will work best for you and your dog. Our Consultations are only available online via video chat.

I just have a behavior or two that I need to handle with my dog, I don’t want to do a board & train for this— is there a way you can still help me?

Yes! Purchase a “Behavior Assessment” with our Lead Trainer, Alicia. She will go over the in’s and out’s of why these behaviors are occurring, and HOW to handle them inside your own environment from the comfort of your own home. If you have 30-60 minutes to spare, this is a GREAT opportunity for you and your dog to succeed and achieve a balanced relationship!

how quickly will my dog learn?

Every Dog Learns at a different speed, just as every owner will have a different amount of questions to go over.  You will be offered individual private lessons after the Board and Train program, where you will be taught how to work through everything your dog learned here with us.  There is never an expected 'end date' on dog training, after Board and train you will be expected to help your dog through any issues after training.  Each dog completes and masters commands and behaviors at different rates. 

what are your training methods?

Our training methods are ‘Bond Based’. Meaning everything is focused around developing the bond between you & your dog. We will assess the function of your dog’s behaviors to figure out why they’ve been maintained, and then use Operant Conditioning methods to discontinue or continue wanted or unwanted behaviors. We do not apply band aids here at The Refined K9, we are going to assess, and shape or extinguish behaviors that you are needing to target. Our trainer is committed to providing you with lasting behavior change.

We utilize healthy and humane forms of communication to enhance the learning process with the dog to either continue a behavior or to discontinue an unwanted behavior. OUR ultimate goal is to reach a direct line of communication with your dog. YOUR ultimate goal with your dog is to build a solid foundation by developing your bond, communicate trust, and have the ideal harmonious relationship.

You cannot outsource this bond, we are here to jumpstart your obedience & behavior. It is up to you to put in the work & time with your dog, and to become the leader your dog expects you to be. We are here to help you bridge the gap in communication and to coach you through the process of developing a solid bond with your pup. 

Health Requirements: 

Health and Vaccination Requirements

o   It is the owners responsibility to provide current copies of vaccination records to The Refined K9 from a licensed veterinarian. 

o   Dogs without proper vaccination records or overdue vaccines will not be accepted for training. 

o   All dogs are required to be in good health and have the following vaccinations: Rabies, Distemper, and parvovirus.

o   We do not accept female dogs that are in heat or pregnant for any type of training programs. 

o   We do not accept any dogs who look underweight, sick, or ill- including dogs with missing fur/rashes.

Benefits & Discounts

·      If you have proof of serving in the US military, The Refined K9 is happy to offer you a discount on any program.

·      Please check our Facebook Page for monthly offers and coupons. 

Scheduling & Payment

 We accept all major credit cards, Square invoicing, Money Orders, Wire, and Cash. We do not accept personal checks. 

  • We do not accept deposits to reserve Board & Train Programs.

  • If an invoice has been formulated, you will need to pay a 10% Cancellation Fee to cancel the invoice and training program.

  • We do not offer any payment plans.

  • The invoicing is done over PayPal invoicing and they need to be settled 10 days after your invoice is received.

  • There are NO REFUNDS for any training program, as stated in the training contract & NO REFUNDS for any Behavioral Assessments, or any other online evaluation or single private lesson that has been pre-paid in advance. We can apply your payment to a rescheduled appointment.

Please email our Office at if you have any additional questions about payment.

Decoy: Carlos Ramirez.

Decoy: Carlos Ramirez.




Do you have puppy training available?

Please join us for our Puppy Training Webinar Series! We will be covering anything puppy related— to forming engagement and focus, to obedience and nail trims! Let us help you to raise a fearless puppy that will develop into a confident and capable dog!

What is a balanced trainer?

A Balanced Trainer recognizes dog training is not a “one size fits all approach”.  Balanced trainers don’t limit their training skills to a pre-defined protocol or rules.  They set a training plan, which defines each dog as an individual. This gives the trainer the ability to respect each dog’s personalities, training needs, and goals. 

Will my dog remember me after a board and Train program?

Yes! Your dog will remember you after his/her boarding program. We are just the trainers; your dog will know you as mom or dad. Please visit our instagram page for reunion videos. Your dog will see this as a training vacation. Not only will he/she be getting trained, he will also be playing, having fun, and going on field trips. He will be well cared for and looking forward to your arrival at pick up. 

How do I sign up for a program and get pricing information?

Please click "book a free consultation" to sign up for a video chat consultation; where you'll receive a program PDF where you'll find our price list & speak with our Lead Trainer/Owner about whether our training is a match for your dog. 

Do you Board Dogs?

We do not offer boarding, without training. We will refer you out to doggie boarding or daycare facilities for Boarding services.

How do I become a Refined K9 Client?

When we are completing a consultation with you, we expect our dog owners to make their dogs priority. If you are looking for quick fixes, or a robotic dog who isn’t a family member but a fixture inside your household— we are not the training company for you. We believe whole heartedly that you cannot outsource the relationship with your dog, and that relationship is the foundation to how well your dog listens to you and respects you. When your dog visits us for a board and train program, we are here to help you jumpstart the mechanics of training so that you can continue the progress and be a better leader for your dog. We are essentially teaching you how to communicate with your dog. Your dog will be trained by us, but he/she will come back to you still ‘a dog’. We like to see our owners include their dogs as family members, treat them as equals, and maintain a relationship founded on bond and mutual respect. We want to help you achieve the “whole dog” (The stable, obedient, neutral, fearless, confident, capable dog)— so we will not put obedience on a dog that is fearful, or that has other behavior or nerve issues. We will start your dog off with behavior training and then work our way up to cleaning up your dogs obedience. The owners that come to us for training must remember that every behavior has a function and has been maintained by some sort of reinforcement (often, for an extended amount of time) — it is our job to observe the functions, start the process of extinction or reinforcement, and then teach the owners on how to continue changing and shaping new behaviors. As a dog owner YOU must be willing to put in the work, the time, and the commitment to your dog to continue their training. Just as any relationship- training your dog takes consistency and hard work. (Mike Ritland, TEAM DOG). The relationship is fluid and always in motion. There will always be behaviors that need to be addressed throughout the life of your dog, and we want to offer you the tools and education needed to handle them. We welcome you to join our “family”. Here at The Refined K9 we don’t apply bandaids to your problems and send you on your way, you are not customers. We become a family that continues to help you develop your bond with your dogs, continues to progress forward in training, and is here for your throughout the life of your dog for troubleshooting, group classes, private lessons, and video chat sessions. Come and see how we are different! Dog Training for Lasting Change.

I have an aggressive/reactive rescue dog— can you train him/her for free so I can rehome him?

We do not accept 'dogs for FREE for any reason. We will not rehab or work with your dogs for free. We do not: “take in rescues to rehab and then find placement.” Please do not contact us for rehab or behavior for a dog unless you are going to join us for a program, and the dog already has a home. We will need to work with the family the dog will be staying with permanently for the training process. Thank you.

How long does it take for the trainer to find a match for me— for a fully trained k9 program?

Each individual family will be looking for different aspects in a dog, and so every dog we evaluate has to be different and meet all of the specifications for each individual family. This could take weeks, or months. If you’re obtaining a matched puppy from us purchased from a breeder this is determined by litter availability, and heat availability for the females we are evaluating for your puppy. When you are accepted for a fully trained companion program from us, part of the interview process will cover the specifics about the search process and the length of time between contract signing and obtaining your new companion.

Does this training facility have any affiliations?

Yes, we are: IACP, Business Insurers of the Carolinas, APA, APA Division 25 Behavior Analysis, APA Division 17 Society of Counseling Psychology, APA Division 17 Section 13 Human Animal Interaction.